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Xapiens Modernize Workplace with Digital, Smart Technology Across Department:   A Logistic, Non-Banking Financial, and Telecommunication Industry Use Case  Industries such as logistics, non-banking financial services, and communication, being sectors that provide services directly to public, are required to consistently deliver fast, efficient, and reliable services to customers. Xapiens, together with technology partners, has developed solutions that bring real business value to our client that handle both logistic delivery, financial services, and telecommunications.     Commercial Department               One of the main challenges faced by commercial team is the difficulty to monitor activities across branches. This includes tracking number of the visitors, queuing duration, and whether the visitors are properly managed by staff in the branch. This becomes crucial for commercial teams to maintain service excellence.               By Implementing AI-powered CCTV monitoring, companies gain insights into queue dwelling times, crowds, and how long customer interaction and engagement is. These insights might become valuable for business development decisions and improving customer services quality.     Asset Department                  Beyond customer service areas, modernizing workspaces and meeting rooms is as much as important, to support performance and efficiency of executives and employees. Modernization means not only about upgrading the tools and devices with newer products, but also bringing additional features that could transform traditional workspace into digital, interactive environments.  Executive Offices  Xapiens built more advanced executive workspace, equipped with interactive whiteboard.  Executive Meeting Room (Smart Meeting Room)  A meeting room with interactive whiteboard, customized audio with optimal sound quality, and paperless system.   War Room / Command Center  Command Center equipped with Videotron, video conferencing systems, PCs, and customized audio.       This Modernization brings lot of benefits for executive members and employees. From working comfort, time efficiency to enhance productivity, and supporting waste-free ecosystem.     Operations Department        Traditional warehouses without advanced technology are often vulnerable to unauthorized access. This creates risks of loss or damaged goods in the warehouse. To keep it secure and well-controlled, surveillance systems are needed.            Xapiens built Smart Warehouse powered by AIoT solutions. These warehouses are equipped with AI-based CCTV that can detect presence, such as people movement and behavior, and even do profiling, such as determining gender. All information is securely stored and can be monitored in real-time from the command center.               In addition to AI powered CCTV, warehouses are also equipped with access control at entry points, ensuring only authorized staff can enter the area. This prevents unwanted incidents caused by lack of supervision and control.                  By modernizing and integrating work areas with AI technology, businesses could gain significant advantages. Ranging from operational efficiency, enhanced monitoring, to more strategic decision-making. 

AI-Powered CCTV for Advanced Monitoring and Detection:  A Healthcare Industry Use Case  Ensuring the safety and comfort of patients, doctors, and medical staff are crucial aspects in the healthcare industry, particularly in hospitals. Either it's about giving more attention to patients with fragile physical condition, or ensuring doctors and medical personnel stay responsive and follow procedures properly, have their own unique challenges.    These are what one of Xapiens’ hospital client experienced in their business. The lack of proper control and monitoring functions has led several issues; Difficulty in managing patient queues often leads to bottlenecks in hospital lines.  Limitations in monitoring and control over doctor and medical staffs' activities, as well as operations in surgical rooms and other critical areas. Increasing the risk of wrongdoing and violation of standards and regulations.  Difficulty in providing immediate assistance to patients who experience incidents (such as falling), in areas that are not constantly monitored by medical staff.   These issues became critical to address, as they impact patient satisfaction and overall efficiency negatively.    Xapiens addressing these challenges by implementing AI-Powered CCTV solution with people monitoring and detection capability, including;  Monitoring patient movements and activities, allowing quick response in case of incidents such as falling.  Monitoring doctor and medical staff movements, helping control their performance and efficiency. Along with preventing any unauthorized access to off-limit areas.  Monitoring operating rooms, ensuring doctors and medical staff are compliant with procedures and protocols, such as wearing protective equipment.  The AI System in the CCTV can also be integrated with other application systems, allows more advanced features such as real-time alerts and centralized monitoring through a command center.     With the implementation of AI-powered CCTV, our client achieved significant benefits aside of security:  Better queue management. Reduced waiting times and minimized any disruptions in queueing lines.  Compliance with hospital standards, reducing any risks and increasing public trust.  Increased staff performance, efficiency, and productivity.  Data-driven decision-making by hospital management, improving operational efficiency and satisfaction.    By integrating conventional CCTV with AI technology, surveillance systems have evolved from simple recording activities to actively detecting and analyzing behaviors and movements of doctors, patients, and medical staffs.  

One of Xapiens’ clients, a leading high-throughput Covid-19 and DNA laboratories, established during the peak of the pandemic to support national testing capacity. With modern equipment and international standard procedures, the laboratory can process up to 5,000 PCR tests per day. Their service is designed to be fast, reliable, and professionally managed, serving a wide range of test needs for retail customers, corporate clients, and hospitals.     To support the government and public demand for quick and accurate PCR results, the laboratory needed a system that could handle certain issues:  A high volume of daily registrations  Various user segments (individual users, companies, and hospital partners)  Administrative processes such as booking, payment, and test result distribution  Fast coordination between teams inside the laboratory    Before the system was built, much of the process relied on manual handling, which has slowed operations, increased human error, and created unnecessary queues. Our client required a centralized digital platform to simplify registration, management of samples, and communication with users.    They expected us to provide a responsive, reliable, and easy-to-use web-based platform that supports:  User Registration that allows individuals or groups to register online.  Monitoring Process Flow, enabling laboratory staff to track samples and testing.  Test Result Delivery that securely sending results to users directly, once completed.  Scalable System tht capable of handling thousands of daily transactions  Accessible from Any Device and mobile-friendly for both users and lab staff    Xapiens developed a web-based digital laboratory platform, consisting of two responsive websites.   1.Public Website (Patient Portal)  For individuals, corporate clients, and hospital partners:  Online registration and profile creation  Test scheduling and time-slot booking  Digital payment or corporate billing  Downloadable test results  Easy access from mobile, tablet, or desktop  2.Laboratory Operational Website (Internal Portal)  For the lab’s operational team:  Monitoring of incoming registrations  Tracking the status of each test (sample received, in process, completed)  Managing queue and workflow inside the lab  Uploading and validating test results  Communication dashboard for staff  Full audit trail for data accuracy    To ensure the platform could meet urgent pandemic timelines, Xapiens adopted the Agile Scrum methodology. This allowed rapid development, weekly improvements, and continuous feedback between Us and the client. This approach enabled us to deliver a system that matched real operational demands and could evolve quickly as the situation changed.    The digital platform transformed how the laboratory operated:  1. Entire Process Became Paperless  From registration to result delivery, everything was done digitally — reducing physical contact, minimizing human error, and speeding up service.  2. Faster and More Efficient Testing Workflow Clear visibility of each testing stage, better coordination among lab staff, and faster sample processing and result distribution.  3.Improved User Experience  Users could register from anywhere, book test schedules without queueing, and receive results instantly through the platform  4.Scalable for High Volume  The platform supported thousands of daily transactions smoothly, ensuring the lab could maintain its high testing capacity during peak periods.  5.Strengthened National Covid-19 Response  By enabling accurate and high-speed testing, the system supported public health initiatives, corporate strategies, and hospital operations. 

One of Xapiens client’ is operating in Indonesia’s defense sector, where security, efficiency, and reliability are critical. As the organization continued to grow, they realized they needed a more advanced, integrated IT system to support internal operations and improve overall situational awareness. The client had a strong intention to upgrade their legacy management system using Smart Artificial Intelligence (AI) solution to improve daily operational activities. Which could help them;  Integrate multiple technologies into one ecosystem  Centralize the monitoring and control of devices  Enhance operational security and emergency readiness  Specifically, the client wanted a Smart AI solution that could connect:  Servers and IT infrastructure  Access control systems  Surveillance and CCTV systems  Fire alarms and evacuation systems    Because this transformation required deep expertise in artificial intelligence, system integration, and enterprise-grade security, the client expected Xapiens to help them:  Analyze the current system and identify gaps  Provide an integrated, modern Smart AI solution  Ensure all systems work seamlessly together  Deliver a reliable, scalable solution that improves safety, monitoring, and efficiency  `The challenge was not just to improve the existing system, but to completely elevate it to a Smart AI-powered ecosystem.    Xapiens supported the client by delivering cutting-edge, high-technology solutions designed specifically for their operational needs. The solution approach consisted of two major components:  1.Development of Smart Applications  Xapiens built application-based solutions to support daily operations including, centralized management system application, online visitor management system for guests and external personnel, RFID-based systems to improve movement tracking and internal security.  2.Integrated Smart Security Systems  To enhance monitoring and emergency response, Xapiens designed and delivered an integrated security solution; CCTV and access control integration to ensure real-time visibility of people movement and automated access management and smart alarm to create automated workflows for fire incidents or emergency situations.    The project implementation followed a structured and collaborative workflow. The client now has a single control center where Smart AI manages CCTV, alerts, and access movements—greatly simplifying security operations.  Fully Integrated IT Device Ecosystem  All IT systems are connected, improving coordination and reducing manual effort.  More Efficient and Streamlined Operations  Real-time monitoring and automation allow staff to respond faster, detect issues quickly, and manage operations more effectively.  Higher Safety and Security Standards  The integration of fire alarms, evacuations, CCTV, and access control ensures a safer environment with smarter emergency handling.