Xapiens Modernize Workplace with Digital, Smart Technology Across Department:
A Logistic, Non-Banking Financial, and Telecommunication Industry Use Case
Industries such as logistics, non-banking financial services, and communication, being sectors that provide services directly to public, are required to consistently deliver fast, efficient, and reliable services to customers. Xapiens, together with technology partners, has developed solutions that bring real business value to our client that handle both logistic delivery, financial services, and telecommunications.
Commercial Department
One of the main challenges faced by commercial team is the difficulty to monitor activities across branches. This includes tracking number of the visitors, queuing duration, and whether the visitors are properly managed by staff in the branch. This becomes crucial for commercial teams to maintain service excellence.
By Implementing AI-powered CCTV monitoring, companies gain insights into queue dwelling times, crowds, and how long customer interaction and engagement is. These insights might become valuable for business development decisions and improving customer services quality.
Asset Department
Beyond customer service areas, modernizing workspaces and meeting rooms is as much as important, to support performance and efficiency of executives and employees. Modernization means not only about upgrading the tools and devices with newer products, but also bringing additional features that could transform traditional workspace into digital, interactive environments.
- Executive Offices
Xapiens built more advanced executive workspace, equipped with interactive whiteboard.
- Executive Meeting Room (Smart Meeting Room)
A meeting room with interactive whiteboard, customized audio with optimal sound quality, and paperless system.
- War Room / Command Center
Command Center equipped with Videotron, video conferencing systems, PCs, and customized audio.
This Modernization brings lot of benefits for executive members and employees. From working comfort, time efficiency to enhance productivity, and supporting waste-free ecosystem.
Operations Department
Traditional warehouses without advanced technology are often vulnerable to unauthorized access. This creates risks of loss or damaged goods in the warehouse. To keep it secure and well-controlled, surveillance systems are needed.
Xapiens built Smart Warehouse powered by AIoT solutions. These warehouses are equipped with AI-based CCTV that can detect presence, such as people movement and behavior, and even do profiling, such as determining gender. All information is securely stored and can be monitored in real-time from the command center.
In addition to AI powered CCTV, warehouses are also equipped with access control at entry points, ensuring only authorized staff can enter the area. This prevents unwanted incidents caused by lack of supervision and control.
By modernizing and integrating work areas with AI technology, businesses could gain significant advantages. Ranging from operational efficiency, enhanced monitoring, to more strategic decision-making.