Behind this success lies a competent team supported by a culture of excellent service.
Life at Xapiens is always filled with exciting, challenging, and enjoyable activities. As a leading IT company, Xapiens has proven its commitment to providing the best service to its customers through innovative solutions. However, this top-notch service doesn't come about on its own. Behind this success lies a competent team supported by a culture of excellent service.
Recently held at Xapiens' Office Building A, the Xapiens team underwent a series of Service Culture Activation training. This training was a strategic step taken by Xapiens to continuously improve the quality of their services. Divided into two batches, each lasting for 2 days, the training was conducted on 20-21 July and 24-25 July. Participants included leaders and representatives from various departments.
The main objective of this training was to provide a deep understanding of how to handle customers effectively, based on Xapiens' core values known as X-Shift. X-Shift values include:
1. Speed: Reliability and timeliness are key in meeting customer needs. The training focused on teaching every member of the Xapiens team how to provide quick solutions without compromising on quality.
2. Heart: Building deeper connections with customers forms the foundation of an excellent service culture. Participants were encouraged to put their hearts into every interaction and show genuine empathy.
3. Innovation: Constant change is a reality in the IT industry. Xapiens' team was urged to continuously innovate to provide better and out-of-the-box solutions to their customers.
4. Focus: Precision and focus at every stage of work are essential aspects of this value. Participants learned how to stay focused when dealing with complex challenges.
5. Trust: Trust is the cornerstone of customer relationships. The training emphasized the importance of building and maintaining trust with customers.
Xapiens not only focuses on technological advancements but also on the best ways to provide added value to customers. Xapiens recognizes the importance of having a team that understands and internalizes the company's values, enabling them to deliver extraordinary customer experiences.
In addition to theoretical knowledge, participants were given practical exercises in the form of use cases commonly encountered when interacting with various clients. Through these simulations, participants honed their skills in handling diverse situations with expertise and a positive attitude. The training aimed to enhance the skills and understanding of the Xapiens team, ensuring they remain relevant and adaptive in facing the dynamics of the IT industry.
To maintain and improve service standards, Xapiens' management regularly organizes such training sessions. This reflects the company's commitment to developing employee potential and fostering a culture of excellent service.
Through Service Culture Activation training, Xapiens not only focuses on technological advancements but also on the best ways to provide added value to customers. Xapiens recognizes the importance of having a team that understands and internalizes the company's values, enabling them to deliver extraordinary customer experiences.
With a spirit of togetherness and continuously sharpened skills, Xapiens is confident in being the top choice for customers in fulfilling their information technology needs, now and in the future. Visit our website www.xapiens.id for further information.
For more information about AI solutions that Xapiens can provide, please contact us at [email protected] or via WhatsApp at 0811 830 7090.
Sumber:
Indy Bintaro Office Park,
Jl. Boulevard Bintaro Jaya Blok B7/A6
Tangerang Selatan 15224
Building A, 5th Fl (Main Office)
Building F, 2nd Fl (Engineering & Workshop)
ID 
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