As a realization of exceeding clients’ expectations, Xapiens embarked on a transformative journey through a series of internal training sessions focused on Service Culture Improvement.
At Xapiens, we are committed to not only meeting but exceeding the expectations of our clients. Recognizing the pivotal role that our presales team plays in shaping the client experience, we embarked on a transformative journey by introducing a series of internal training sessions focused on Service Culture Improvement.
Our internal team from various divisions actively participates in these training sessions, aiming to equip members with essential knowledge and techniques for delivering outstanding service right from the initial interaction. Beginning with grasping client expectations, the training focuses on crafting a seamless client experience and fostering effective engagement strategies.
We firmly believe that a robust service culture is the cornerstone of our company's success, regardless of our team's location. In the dynamic field of IT services, where innovation and client-centric solutions are crucial, these sessions serve as a key investment.
Conducted at our head office, INDY Bintaro, and representative office in Kalimantan, these training sessions and upcoming session are strategically held across locations. We firmly believe that a robust service culture is the cornerstone of our company's success, regardless of our team's location. In the dynamic field of IT services, where innovation and client-centric solutions are crucial, these sessions serve as a key investment. Our team not only becomes skilled service providers but also proactive partners, contributing significantly to the overall growth and success of our clients.
By equipping our team with the skills to not only meet but anticipate client needs, we aim to elevate the overall service experience. A culture of service excellence positively impacts our company's reputation. Satisfied clients are not just customers; they become advocates who speak positively about their experiences, contributing to our brand's positive image and attracting new business opportunities. Together, we are not just delivering IT services; we are crafting experiences that leave a lasting impression and set Xapiens apart in the world of technology solutions.
Founded in 2018, Xapiens is known for its digital solutions serving clients across mining, agriculture, healthcare, automotive, and public sectors in Indonesia. For further information about Xapiens' solutions, please feel free to contact us at [email protected] or WA 08118307090.
Sumber:
Indy Bintaro Office Park,
Jl. Boulevard Bintaro Jaya Blok B7/A6
Tangerang Selatan 15224
Building A, 5th Fl (Main Office)
Building F, 2nd Fl (Engineering & Workshop)
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