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Xapiens Teknologi Indonesia held a comprehensive workshop focusing on communication management for its Customer Care Agents & Service Desk team.
Xapiens Teknologi Indonesia held a comprehensive workshop on July 14, 2023, focusing on communication management for its Customer Care Agents & Service Desk team. The event aimed to equip the team with effective communication skills and enhance problem-solving abilities while providing exceptional client support. The workshop emphasized the significance of Customer Service as the frontline, requiring proactive handling of client requests and complaints with efficient prioritization.
Effective communication emerged as the cornerstone of success in customer service. The workshop stressed the importance of building strong client relationships through clear and professional communication. Xapiens highlighted the pivotal role of Customer Care Agents as the organization's representatives, embodying its values and commitment to exceptional service.
The workshop further underscored the value of collaboration among team members to create a seamless work environment. Understanding and meeting the Service Level Agreement (SLA) were essential for ensuring customer satisfaction. Agents received guidance on the SLA, empowering them to achieve targets and deliver consistent support for an enhanced customer experience.
Practical simulations and real-life scenarios allowed agents to refine their problem-solving skills and adapt to unique customer situations. Participants shared their experiences, enriching the team's understanding of diverse customer needs. The workshop strengthened the team's capabilities, positioning Xapiens as a customer-centric powerhouse in the market.
With a spirit of continuously sharpened skills, Xapiens is confident in being the top choice for customers in fulfilling their information technology needs, now and in the future. Visit our website www.xapiens.id for further information.
For more information about AI solutions that Xapiens can provide, please contact us at [email protected] or via WhatsApp at 0811 830 7090.