Service Desk

Elevate Support Excellence with Xapiens’ Service Desk Solutions

Xapiens innovative service desk management redefine efficiency, enhancing customer satisfaction and streamlining support operations. Transform your service desk experience and elevate your organization's performance with our cutting-edge technologies.

About Account Management

Xapiens Teknologi Indonesia offers comprehensive service desk solutions and technical support to businesses of all sizes across Indonesia. Our team of certified and experienced technicians is available to provide you with fast and efficient IT support, ensuring maximum productivity.

Our service desk solutions are tailored to the specific needs of your business. We offer customized solutions that include hardware and software support. Whether you need on-site or remote support, shared support or dedicated support, our call center system and service desk engineers have got you covered.


We prioritize customer satisfaction and take a proactive approach to IT support, ensuring that potential issues are identified and addressed before they become major problems. Leveraging the IT Service Management (ITSM) concept within the framework of ITIL v4, our team operates at the forefront of industry standards.

With our state-of-the-art technologies and adherence to ITIL v4 best practices, we consistently deliver reliable, fast, and effective support. Here are some of the key business benefits of our service desk solution that clients can experience:

What we offer

Call Centre System

Call Centre Agent

Ticketing Management System

Service Desk Engineer

Remote Support

Contact Us

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