Service Desk Engineer

Key Responsibilities

Provide technical support to personal computer users :
1. Conduct day-to-day support computer users in all clients
2. Conduct user provisioning related works.
3. Conduct troubleshooting activities.
4. Maintain lab for troubleshooting and testing hardware and software components.
5. Implement and maintain clients' standard Desktop environment
6. Manage and maintain Endpoint Security on all computers. Ensure that computers are up-to-date with the latest antivirus version, latest scan-engine and latest virus definition database.
7.Implement incident & problem management based on ITIL frame work.
8.Gathering all information to identifying problem and logging the information.
9.Investigating and diagnose the problem from the information.
10.Documenting all the solution and follow up the problem with other team members and third level support if necessary.
11.Develop operating procedures and troubleshooting guides for new systems.
12.Provide on-the-job training for less experience personnel to maintain new or revised systems.
13. Config and support hybrid video conference meeting

Qualifications

1. Excellent in PC/Laptop Troubleshooting for Windows and Macintosh operating system
2. Capable to settings printer, projector and video conference connection.
3. Capable to solve problems accessing organization systems, services (email, Wi-Fi etc) & internet
4. Understand concept of TCP/IP
5. Excellent in sharing folder management
6. Good in registration issues and documenting cases (resetting passwords, accounts etc)
7. Capable to identify an appropriate software and hardware used and supported by the organization
8. Capable to implementing solution and verifying the solution to fixing the problem.
9. Understanding ITIL/SLA9. Preferably to have English skill.
10. Willing to placement at client office (Jakarta Selatan & Cikarang)

Benefits

- Compensation: Competitive salaries, Bonuses
- Family benefits: Paid maternity/paternity leave,
- Lifestyle: Casual dress code, Company outings, Work-from-home,
- Progression: Professional development
- Welfare: Dental insurance, Health insurance.


222