Conduct day-to-day support computer users in all clients
Conduct user provisioning related works
Conduct troubleshooting activities
Maintain lab for troubleshooting and testing hardware and software components
Implement and maintain clients standard desktop environment
Manage and maintain endpoint security on all computers. Ensure that computers are up-to-date with the latest antivirus version, latest scan-engine and latest virus definition database
Implement incident & problem management based on ITIL frame work
Gathering all information to identifying problem and logging the information
Investigating and diagnose the problem from the information
Documenting all the solution and follow up the problem with other team members and third level support if necessary
Develop operating procedures and troubleshooting guides for new systems
Provide on-the-job training for less experience personnel to maintain new or revised systems