Service Desk Engineer

Key Responsibilities

Conduct day-to-day support computer users in all clients
Conduct user provisioning related works
Conduct troubleshooting activities
Maintain lab for troubleshooting and testing hardware and software components
Implement and maintain clients standard desktop environment
Manage and maintain endpoint security on all computers. Ensure that computers are up-to-date with the latest antivirus version, latest scan-engine and latest virus definition database
Implement incident & problem management based on ITIL frame work
Gathering all information to identifying problem and logging the information
Investigating and diagnose the problem from the information
Documenting all the solution and follow up the problem with other team members and third level support if necessary
Develop operating procedures and troubleshooting guides for new systems
Provide on-the-job training for less experience personnel to maintain new or revised systems


Minimum Bachelor Degree (S1) in Information System, Computer Science, or other Engineering studies
Minimum have 3 years of relevant experience
Excellent in PC/Laptop troubleshooting for windows and macintosh operating system
Capable to settings printer, projector and video conference connection
Capable to solve problem accessing organization systems, services (email, wifi, etc) and internet
Understand concept of TCP/IP
Excellent in sharing folder management
Good in registration issues and documenting cases (resetting passwords, accounts, etc)
Capable to identify an appropriate software and hardware used and supported by the organization
Capable to implementing solution and verifying the solution to fixing the problem
Understanding ITIL/SLA
Preferably to have english skill


Compensation: Competitive salaries, Bonuses
Family benefits: Paid maternity/paternity leave,
Lifestyle: Casual dress code, Company outings, Work-from-home,
Progression: Professional development
Welfare: Dental insurance, Health insurance.